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Click on a day below for a list of that day's sessions.

Sunday | Monday | Tuesday | Wednesday

Monday | May 1


7:00 a.m. - 4:30 p.m. Registration


8:30 a.m. - 10:00 a.m.

Welcome Address
The Untapped Advantage of Organizational Health

Opening Keynote Speaker Patrick Lencioni

Keynote speaker Patrick LencioniAddressing the model in his cornerstone book, The Advantage, Pat makes the overwhelming case that organizational health “will surpass all other disciplines in business as the greatest opportunity for improvement and competitive advantage.” While too many leaders are still limiting their search for advantage to conventional and largely exhausted areas like marketing, strategy and technology, Pat believes there is an untapped gold mine sitting right beneath them. Instead of trying to become smarter, he asserts that leaders and organizations need to shift their focus to becoming healthier, allowing them to tap into the more-than sufficient intelligence and expertise they already have. He defines a healthy organization as one with minimal politics and confusion, high degrees of morale and productivity, and low turnover among good people. Drawing on his experience consulting to some of the world’s leading teams and reaffirming many of the themes cultivated in his other best-sellers, Pat reveals the four steps to achieving long-term success.


10:45 a.m. - Noon Concurrent Sessions II
Achieve STARS: Why, What, How: Obstacles and Benefits

Ruth Johnston, Jenny McNamara, Toni Miyamoto, Yolanda Cieters, and Claudia Frere-Anderson

Hundreds of colleges and universities across the country are using the Sustainability, Tracking, Assessment and Rating System (STARS) to gather data about campus sustainability performance. This panel of campus sustainability experts will share their perspectives and lessons from the field about using STARS to engage stakeholders, manage strategic priorities and create opportunities for continuous improvement that reduce University campuses’ environmental impact, while engaging the curriculum and research components with sustainability initiatives. STARS is a significant management tool for universities because it provides transparency and outcomes, while contributing to our nation’s climate change discourse.


Re-Thinking the Capital Planning Process
Joe Kline, Dan Costello, and Olivia Yang

In the Summer of 2015, Washington State University embarked on a new path to plan and prioritize major capital improvements for its main campus located in Pullman, WA as well as its campuses in Vancouver, Everett, Spokane, and Tri-Cities. WSU prototyped a ‘need based’ approach with academic leadership rather than a ‘building based’ approach. The results of this new process cascaded through the university’s prioritization for major, mid-major, and even minor capital improvement projects.


Lean Journey to Re-Engineering Faculty Letters of Offer Using Lean Methodology and Workflow Automation,
Michael Schwantes, Lisa Gamboa, Jeanne Marquardt

This session will describe how the University of New Mexico, Health Sciences Center, School of Medicine used the Lean methodology to reduce cycle time for generating a faculty letter of offer. This was a manual process with a high amount of rework and re-processing due to non-standardization, multiple signature and lack of training.


What Every CFO Needs to Know from their HRO
Josh Mackey, Shelby Fritz and Kartha Heinz

Our panelists will share their individual perspectives from the lens as human resources leaders at a large public university (Metropolitan State University of Denver), a small private university (The Seattle School), and a community college (Clover Park Technical College, Lakewood, WA). Each panelist will address three perennial HR issues such as faculty retention and recruiting and three "hot" topics such as Title IX compliance and risk management. They will share their experiences in handling these issues as strategic partners alongside their CFOs.


Noon - 1:30 p.m. Lunch


2:15 p.m. - 3:30 p.m. Concurrent Sessions III
Intentionally Designing a Winning Culture

Jennifer Williams and Katy Rees

Culture happens – why not be in the driver’s seat and design a winning culture? When cultures are built with intentionality, aligned and measured for progress, as well as remain a top priority, it benefits the entire organization and can withstand incredible challenges. Join us to learn how to design an engaged culture to propel your organization forward.


Capturing Costs During a Crisis
David Cajigas and Sam Florio

Learn how Santa Clara University was able to track the costs of emergency vaccine clinics with only 48 hours of planning to support the University’s response when students were diagnosed with meningitis. While the focus was on health care and medical treatment, this session will describe how the administrative support functions of Finance, Procurement and Operations were key to the success of setting up the vaccine clinics and keeping track of costs from multiple internal and external groups.


Testing a Funding Model’s Adaptability to Change
Ina Lancaster and Daniel Soza

A well designed funding model should be responsive to organizational changes at the institutional level without compromising the integrity of the model itself or core model factors. Learn how the Adjunct Faculty Funding Allocation (AFFA) Model developed by Pima County Community College District has evolved since its inception and how it was adaptive and responsive to a major change in the administrative organizational structure.


3:45 p.m. - 5:00 p.m. General Session I
Help Them Grow or Watch Them Go: Career Conversations that Employees Want

Beverly Kaye

Beverly KayeResearch confirms that what employees want most is support for their professional development and career growth, and that offering this to them is the single most powerful tool managers have for driving employee engagement, retention, productivity, and performance results. However, in spite of this information being widely understood and acknowledged, career development often gets ‘sidelined’ and employees are left feeling overlooked and undervalued as a result. In order to achieve and sustain high levels of performance there must be a link between what an individual employee is passionate about and what the organization needs to grow its business. An effective way to insure that linkage is to hold every manager accountable for facilitating periodic professional development discussions with each of their employees. If an individual is positively challenged, finds work to be meaningful, and believes that their manager truly cares about their growth, their engagement will be high.