Lean Process Improvement

Robyn Pennington and Alexis Naiknimbalkar

Course Description:
Every organization is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers and generate results. Many organizations follow dated policies and procedures because of the tradition of "that's how it's always been done." Process improvement techniques can greatly increase productivity and efficiency and/or reduce the cost of operations by eliminating waste and non- value added steps and uncovering the root causes of systematic quality issues. In most cases, only a small percent of all activities supporting business processes add value for customers and end-users.

Learning Objectives:

  • Understand Lean Thinking
  • Create "current state" and "future state" process maps
  • Identify and reduce non-value added steps (Waste) Apply Lean tools/methodologies (Waste Walk, A3 Thinking)

Key Takeaways:

  • Templates and strategies that you can use right away
  • Knowledge and tools for creating a process map
  • Tools for reducing waste and increasing efficiency
  • Ways to document potential improvements

Who Should Attend:
This workshop is designed for individuals at all levels and divisions of the institution with a desire to improve performance. The workshop is designed for those new to lean concepts and process mapping. Participants should come prepared to map /analyze one of their processes. No prerequisites required.

CPE Information: Attendees of this workshop will be eligible to earn approximately 7.5 CPE units in Management Advisory Services. Note: CPE's are subject to adjustment due to minor schedule modifications.