The Coach Approach to Performance Management and Shared Services

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Date: January 16-18, 2019
Location: Palm Springs, CA
Time: 8:30 am-4:30 pm

Workshop Overview

The Coach Approach to Performance Management, Day 1

There will be several interactive exercises in this workshop designed to build coaching conversation skills, practice applying the concepts, and create an action plan for further development of a coach approach. Participants will discover how to make coaching a habit that drives employee performance and professional development.

What You will Learn
  • Compare the role of "coach" to other roles (e.g., mentor, advisor)
  • Review core coaching competencies (based on International Coach Federation - ICF)
  • Discuss what it takes to create a trusted relationship
  • Explore and apply communication skills that inspire others
  • Practice foundational skills for powerful coaching conversations
  • Discover how the coach approach engages employees and facilitates their performance and professional development
  • Create an action plan for further development
  • Discover how to make coaching a habit that drives performance
Who Should Attend

This workshop is designed for higher education professionals who want to increase their human resource knowledge and skills for enabling a performance management culture. Program leads, supervisors and managers will especially beneft from this workshop as they increase their "coach approach" effectiveness in their performance management efforts.


Carina Celesia Moore, MA, SPHR, CPLP, SHRM-SCP

Program Level: Basic
Prerequisites: None
Advance Preparation Required: No
CPE Credits Awarded:
Field of Study:
Personnel/Human Resources

Shared Services, Day 2 and Day 3

This highly interactive workshop gives participants the opportunity to not only learn about shared services but to explore aspects of implementation that can be used back at their institutions.

What You will Learn
  • Develop knowledge of shared services, including what "is" and what "isn't" shared services
  • Compare models of shared services and difference from centralization
  • Describe steps to design, build, and implement shared services
  • Understand role of stakeholders in implementing shared services
  • Explore concepts related to success factors for managing shared services
Who Should Attend

Individuals at all levels who have responsibility in the decision, design, and/or implementation of a successful shared services center at a college or university. Project managers, change managers, change agents, decision makers, administrative leaders will all beneft from this workshop.


Megan Glide Villasenor, MS
Sara Reed, MBA, Ed. D

Program Level: Basic
Advance Preparation Required:
CPE Credits Awarded:
Field of Study:
Business Management and Organization

Registration Fees

Member Registration Fee: 1-day $275, 2-day $400, 3-day $600
Non-Member Registration Fee: 1-day $375, 2-day $500, 3-day $700

Refund/Cancellation Policy

Refunds will be given upon written request 30 days prior to program, less a $50 cancellation fee. Substitutions are allowed at any time at no additional charge.

Hotel Information

Renaissance Indian Wells Resort & Spa
44400 Indian Wells Lane, Indian Wells, CA 92210
Phone: (760) 773-4444

Rate: $189 per night + tax + $15 mandatory resort fee per day
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The Western Association of College and University Business Officers (WACUBO) is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit, Complaints regarding QAS program sponsors may be submitted to NASBA through its website: